eShakti Tracking Order Status

I had ordered from this company for several years and had always been pleased with both the quality and timely manner of delivery. Until now. I ordered one dress in April and one in July, and have taken to emailing them almost weekly. I have neither dresses nor responses. I used to recommend eshakati. I now will warn against them.

I work customer service, and I've ordered from eshakti many times, so trust me when I say sharing this gives me absolutely no pleasure. I think this company is dead or dying. I started noticing delays with my orders in 2023, but at first I assumed it was just growing pains. Now, after placing an order in May, I still haven't received it. I tried calling customer service at the two month mark, and after a minute on hold I was sent to voicemail--as someone who works CS this is a signal that the department is inundated. I emailed and replies took over a week. They said fabric was backordered and my order would take another five weeks. Well, I wanted the clothes so I decided to wait, but that date blew past and there were still no updates or changes to my order status. Finally, after contacting them for a refund and getting no reply, I decided to file a dispute with my credit card company. In my experience disputes often take about a month for a result, either positive or negative. Well... less than 24 hours after filing a dispute I had my money back. In full. I don't know what my credit card company knows that I don't, but I am telling you it is NOT good. I am so sad, and so sorry that a company I loved has deteriorated so thoroughly. I hope all the eshakti employees--if there are any--are ok!

I am trying to place an order. The web site says they are unable to process payment due to technical difficulties. My previous order took several months to process, was incomplete and I asked for and received a refund after a long wait. I am concerned the company is going bankrupt. Does anyone know anything about the current status of eShakti?

I love the fact that you can customize your order according to your own measurements. Plus, you can change the length of your dresses, sleeves and neckline right on their website so you can see how the outfit will look. The quality of the material is excellent and the tailoring is precise and well made. I appreciate how well the item is packaged so there is minimal steaming. I look forward to getting my outfits delivered right to my door and have never been disappointed with my purchases. Thank you eShakti!

What is going on over there?! I have been ordering from eShakti for a while and loved their quality .. but what the heck is happening as of late?? I ordered two dresses in March and never heard anything .. took several emails to get the 'problem with fabric' message that other shoppers have; I asked to get the order cancelled and have yet to receive a refund! Out $$ now and really needed those dresses for an event!