Erin Condren Tracking Order Status

Ordered my planner at the beginning of January. I already had a bad issue with another company so I tried this instead. I knew it would be shipped the 22nd January and I agreed. The product has been shipped the 17th Jan so I was very happy. Unfortunately my package remained blocked at FedEx for over a week so at the end the planner arrived even more in delay than expected. In the meantime I wrote to the customer service who just replied me with a default very well written email that I thought they were sincere. My planner has finally arrived after a seven days delay. I wish I could say I'm happy. But I'm not. I got a planner from someone else because I asked it customized with my name and I got one with some other letters on. I'm very UNHAPPY.

I have purchased nearly $500 in product since January of this year. In my first order, I purchased journaling pens. Two of the twelve pen tips were broken, and when I reported it to them, all I got was an "I'm sorry, there's nothing we can do." I decided to give them another try, so I made several additional purchases (without product issues). I just learned that they have a rewards program, so I signed up, then chatted with a Customer Service associate to see if I could get Insider points for the purchases I have made this year. "I'm sorry, there's nothing we can do." For real!?!? I think I'm going to go back to purchasing from Plum Paper. Their products and customer service are far better than EC. And they ship UPS. EC ships FedEx, and I have received every order two days AFTER the scheduled delivery date.

Multiple incorrect orders-it can't just be me! I have ordered maybe 5/6 times and most of the orders have a mistake. Again, my order has arrived and it's wrong. Customer services are polite but don't really do much other than offer a replacement which will ship within 3-5 business days. Having already waited 2-3 weeks and the error being theirs, this seems like a poor way to treat customers. Lots of 'we are sorry' but no real accountability. It's a shame as this used to be a good brand. AVOID!

Amazing!! I’ve been getting accessories and notebooks from Erin Condren since 2018 and absolutely adore Erin and her company. Her products help you to get more done in your life, set goals, and make lists. One day I hope to meet Erin Condren and I aspire to be like her one day.♥️📒 P.S her bullet journals are my absolute favourite!

I love EC planners and products! I’ve been a customer since 2015 and love love love the life planners. Every issue that I’ve ever had has been handled which them taking ownership and making sure they have a return customer. Totally worth the price.