Ergotron Tracking Order Status

Hidden EXTRA costs to install. SHAME on Ergotron marketing. I've bought an Ergotron Trace single monitor stand for £251. The grommet mount is an additional £24 via Amazon - not available in white so looks ugly and incongruous. BEWARE - check what you buy contains all the pieces you need before paying even more for an already very expensive device. Ergotron - simply warn people that the grommet kit is a paid extra - your web site obfuscates this fact. It is difficult to work out from your words that it is not included.

I am a US citizen trying to order a small part for my monitor arm while stationed in Europe. First, I try to order via a bank wire as their PayPal set up didn't allow international payments. So the company quoted me 150 USD for shipping a 2LBS, 50 USD monitor mount part. I declined because that's out of the budget and common sense. Next, I tried to order it to my cousin's address in the states, so he can ship it to me for a mere 24 USD via USPS. I've paid with my card (EU issued) and had it mark to ship to a Chicago suburb. Again, they declined because the card isn't "US issued." In the age of globalization, it's so stupid to limit your company to a US-only market. Because that's what they're doing by charging ungodly shipping amounts. It's also ridiculous the sell an expensive monitor mount built for "ultra-wide" screens and be forced to buy additional hardware so the mount actually supports your screen. The only good thing I can say is the staff is helpful and very responsive, but their policies are archaic.