epicwater FILTERS Tracking Order Status

Finding out that my well water was three times the legal /allowable standard of PFOA & PFOS, I promptly ordered the Epic Water Nano Gallon Filtration system. I am extremely happy that I made the decision to purchase this product. After 24 years of drinking water from my well (1 gallon/day) I was horrified to see the levels of the forever chemicals I had been consuming. DHEC performed the tests and provided me with a One Drop Pitcher. This however didn't provide the elimination of these forever chemicals. I am so happy to be drinking water knowing these chemicals are reduced by 98.9%. So glad I made this decision.

Amazing customer service. Have now used for 3 years and anytime I’ve had an issue they have resolved. Stock does seem to move quick these days but I assume that’s down to more people being savvy with their water. Will continue to use going forward.

I've been an Epic customer for close to a decade and although they never fully or directly answer questions via email and nobody's ever answered the phone, their customer service when it comes to faulty or underperforming filters is impeccable. We have multiple personal bottles and the Pure pitcher. Anytime we've had a filter issue, whether difficult from which to drink or just stops filtering after only a few weeks, a new filter is immediately sent out. Prior to the Everytap and Everywhere, which are the only individual bottle filter options now, we only had one issue over the years. Pure Pitcher filters are constantly a problem with maybe every 3rd working as intended. We only use it to make coffee, filling it once every day, so it should last 4-5 months, according to their website. I'm in a small NH town with very clean water, right from a river, filtered through the town system. It always varies but a few have lasted the 4-5 months as indicated, while most don't last half that time, which tells me it's not my water. Had I left this review a few years ago, 5 stars, hands down. They seem to be slipping though and I hope it's just a fluke. We love Epic and don't want to go back to bottled water.

I must say I had a good experience with customer service despite the delayed order. I reached out to Epic Water after 4 weeks of not receiving my order, they were very responsive and I'm happy with the solution they gave me. Judging by my own experience and other people's reviews, orders do take a long time to arrive to UK (4-6 weeks, posted from US I believe), however the products are good quality.

I’ve been a customer since November 2019 for a bottle and jug. October 2021 was the last time a bottle filter was sent. I was charged July 2023 for a bottle filter that never arrived but only noticed in November 2023 I think, that I’d been charged and it wasn’t fulfilled. I was given a refund when I contacted the company. If I hadn’t noticed would they have realised! In the past they did send me a free lid I think worth £19. Just hope I will still get the new filters on the old subscription otherwise I’ll find a new company for filters like Zero water