Envelopes.com Tracking Order Status

Ordered from them twice. First time, the envelopes were over 1 week late and no one could give me any answers as to why they were being processed so slow or if the envelopes had gotten lost. After the fact, one of the support people let it slip that they forgot to order the envelopes to print my order... Next time I ordered, they promise 24 hour delivery of a proof to approve. 5 days after purchase, I had yet to receive any proof. I contacted them via multiple channels and finally heard back that they could make the proof and send it my way, but they would not be able to speed up production time in order to still get the order to me on the timeline that the website promised when I ordered. I get it if the delay was because I got the proof and did not approve it, but they never sent me a proof to approve! Needless to say, that order got cancelled. Here's hoping that the refund actually hits my account.

I ordered 15 envelops, but I paid for next day early AM delivery. I know that it wouldn't go out the same day I ordered it because it was too late. I expected the next day for it to get shipped and the following morning for it to arrive. The day after I ordered it the envelops were sent out, but by noon the following day the package had not arrived early AM. I called customer service and they were mad and arguing with me. They said they would refund the $7 difference between next day and next day early AM. That completely misses the point. Zero accountability. Who pays triple in shipping what the item itself cost if it's not urgently needed ASAP. Don't offer Early AM next day delivery if you can't commit.

After waiting several weeks for my order, I contacted them through various means (web chat, email, phone) and the only response I received during the whole time was "Your order is in production." To date, I still have not received neither my order or any explanation as to the delay or even what the status is.

Would give zero stars if I could. Worst customer experience getting rush custom envelopes printed and shipped. Normally we would just go with our local print vendor but envelopes.com looked like it would be quicker. Our project was delayed and we kept getting the run around on if our project was even in production.

I ordered several items. Only after the order was placed was I informed several items were back-ordered 1-2 weeks. Its been 2 months now and no word. No response to email or phone calls. No offer for refund. I've had to purchase the items I needed elsewhere and file a claim with my bank to have the money refunded which is a huge waste of my time and energy. Reading the other reviews on here, I'm feeling lucky I at least got part of my order!