Enter Gallery Tracking Order Status

Pre ordered and was told I was the first to do so so would have a very low number (under 5) of 50 prints issued. Well they forgot my order or they lied. I had to email them to ask where the print was once it had been released. Then it of course arrived 2 days later so they clearly forgot my order which led to my having been sent number 42 of 50. Not one of the first as I was told when I pre ordered. They opened to the public and sold for a week before sending mine. Despite telling me I would have a very low number. It also has a mark on it which is not part of the design. This was a gift for my wife not just something to collect. They completely ignored my request and lied. Not sure how more incompetent they can be. I will never use this sham gallery again. You have ruined what was a 40th birthday present with your utter laziness and incompetence. I recommend Sara Pope use better galleries that don’t lie to sell more works.

One of the people working there persisted in talking to me in a condescending manner after me not replying to one of her questions due to a speech impediment and just a genuine lack of interest in talking to that Individual especially after them choosing to follow me around and try to make me uncomfortable. I went today to make the people there aware of this. She wasn’t there but one of her colleagues was very defensive of this behaviour and despite two other of them being there on the day (Saturday), neither one seemed eager to express remorse on the part of the company as well as their colleague. According to one of her colleagues, that’s normal behaviour in Brighton (to continue to talk to people who don’t respond) the deaf community must be very happy over there - I wish I recorded the interaction and posted it to social media and find out if most people share the opinion of those from Brighton (according to her) but unfortunately I didn’t. As far as I know it’s not normal practice to talk to people in a condescending manner if they don’t want to talk especially - perhaps they got a message that one of their relatives died etc - you never know what people are going through but I suppose being humane is a rarity in this company. Following on from the reply from the company: When someone doesn't want to engage with someone and they continue to try to do so multiple times - that's pestering and borderline harassment. The individual was condescending and disrespectful when I left the building to check a personal important message - naturally that's not appreciated. I'm sure you wouldn't like it if someone made condescending remarks as you went to take a call for something important. The individual like I mentioned previously, followed me around the location - she didn't do this to anyone else. Regarding the accusations on social media, I'm entitled to my opinions and beliefs, and it's based upon the behaviour of your staff as well as your dismissal of the complaint (in person as well as here). You choosing to block me shows you have no rebuttal against the accusation and you support the degenerate attitudes of people like that whom you choose to employ. If your policy truly is to be attentive to people with special needs and to treat customers with absolute respect, then your staff did a terrible job with me and from looking at some of the other reviews, I can tell that this may very well just be how you are and you're unlikely to change.

Absolute joke of a company. My artwork arrived damaged, they blamed the courier, however it was really well packaged and the frame was damaged before packaging.. They promised to deliver replacement on a day that suited me, nah was 2 weeks after when they could deliver.. I emailed the management of the gallery they never replied, had to open a complaint at my bank for a charge back.. Finally they refunded me the framing cost.. If I could give zero stars I would of.. AVOID AVOID AVOID...

Not a great experience unfortunately. I was given totally misleading information about the work of I was interested in and paid a 50% deposit based on what the gallery assistant had told me. The management then refused to refund it once I had contacted the artist directly and commissioned the exact piece I wanted (which they said would never be available). A shame as I have regularly bought art here but they were more interested in keeping my deposit than looking after a loyal customer. My advice - don't always trust what you are told and know that you are probably better off dealing directly with the artists. It's a pity to leave this cynical review but after my experience I feel justified.

Amazing selection of Artists. Found the Magnus Gjoen paperweights, I was looking for. Great service, Fast dispatch and very well packaged. Can't wait to buy more art from these guys!