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Thank you ENGWE we bought the engine X over Christmas what a fantastic looking bike we charged it to full but the battery level would only go to 4 bars instead of 5 bars i contacted Engwe customer service who was on to the problem right away no hassle whatsoever and replaced the display unit problem sorted so a big thank you Engwe. Glen Butterworth

engwe sent me clear instructions on how to identify the problem i had , and quickly sent me the new replacement part ,witch i fitted promptly and the new part resolved my problem , great service engwe uk. would definetly contact again if i need another problem solved .

I couldn't be more impressed with the outstanding service from the Engwe E-Bike team! They handled my issue with exceptional professionalism and provided a swift solution that exceeded my expectations. On top of that, their delivery was lightning-fast, arriving within just two days! It's rare to find such a reliable and efficient team. Thank you for the fantastic experience—highly recommended! Engwe Electric E Bike.

Last year we bought a pair of Engine Pro 2.0 folding bikes and have been absolutely thrilled with the quality and performance. We were a little cautious initially buying online but had no reason to be as the customer service has been absolutely outstanding, with prompt, knowledgeable, and courteous assistance. Recently Engwe emailed advising that the batteries may need to be replaced in line with their high-quality standards. After sending back the serial numbers we were advised that indeed this was necessary. Then within 4 working days we received a replacement set. I could not recommend Engwe enough to any potential new customer as from our experience they have been second to none.

I would like to thank ENGWE Customer service for a first class service we bought the ENGINE X charged the battery full but the display only showed 4 bars instead of 5 contacted customer service solved the problem sent out a new display now all is good thank you.