Enginediy Tracking Order Status

Dear EngineDIY service Team, I'd like to thank the person(s), who felt accountable for the product warrenty and has taken care for resolving our claim sincerely and very, very much!!! I received today the repalcement parts for the Retrol hm-01 engine, that was delivered damaged on 12th June and as far as I can tell,it seems the provided replacement parts are complete as listed below! I am honest, I was really feared that things will not work out but you proved me wrong and am very pleased that you guys fullfilled your warrenty/shipping protection duty! I'd like however give one advice for improvement, I warmly recommend you to keep people with Shipping Protection/Warrenty Claims informed about the progress for resolving any such issue. It is not easy to remain patient if no feedback/response is provided. What howver remains missing (is overdue) from our order is the delievery of the second engine: RETROL Antique 4-Stroke Hot-bulb Engine Simulation Horizontal Water-cooled Gasoline Tractor Engine Internal Combustion Engine Model Collection I hope this engine will arrive soon and will be very well and safely packed such that it arrives undamaged and do not need to go through such a warenty/shipping protection claim exercise again. If the engine will be deliebered soon and is undamaged, I am happy to further improve my rating. Attracted by the positive image (youtube etc.) I ordered on 3rd June 2024 via the enginediy.com web-portal, as is officially recommended by retrolengine.com: - a pre-assembled RETROL HM-01 Hit & Miss Engine with Starter Kit - a RETROL water cooled Antique 4-Stroke Hot-bulb Engine - a DC Generator - Shipping Protection (supposed to “provide protection for shipments that are lost, broken, or stolen”) for USD 51,- and shipment with DHL (USD 30,-) In total the purchase paid instantly summed to USD 1322,-. All the ordered items are supposed to arrive to Switzerland within 7-20 business days. The pre-assembled RETROL HM-01 arrived on 12th June 2024, but when unboxing the engine, the first thing I saw was that one of the gravity balls assembled with the Flywheel A, was aborted/broken and the spring is missing and the ball cannot be reconnected. Hence the engine cannot be tested since it is not functional (see attached photos). I instantly sent the photos of the damaged engine to service at enginediy and was asking for replacement of the gravity ball assembly assuming the warranty/shipping protection will seamlessly replace the damaged gravity ball assembly. A day later I was asked by “Lucas” to provide the parts# according to the hm-01 manual. I replayed instantly to Lucas’ mail with the IDs and screenshots of the pieces (see attached): 007 -- "Flywheel A", mounted with the 024 -- "Gravity Ball Assembly" (assembled with both gravity balls) 023 -- "Gravity Ball Control Wheel" 025 -- "2mm Locating Steel Balls" ?? -- "Spring" in the length and eyelets at both ends to connect the tow gravity balls, then controlling the ignition trigger. I followed up since 13th June 2024 writing numerous mails to ask for the status of providing the replacement of the flywheel-gravity-ball assembly. Noone bothers to respond or instruct when and how things will proceed (i.e. by when) and no replacement parts were sent to us until now. We need the engine urgently for a demonstration for a school project of my son and are becoming desperate what to do. On 28th June the ordered DC Generator arrived, which we can not test since the hm-01 remains broken. One month (20 working days) since my order was confirmed and I also asked several times when the other RETROL water cooled Antique 4-Stroke Hot-bulb Engine will be delivered. No response what so ever and am getting nervous if and when it will be delivered and who knows it may be damaged again. Damages may happen, but it is unacceptable that people do not resolve warranty/shipping protection claims, I paid for and I instantly provided evidence for by means of photos. It appears that Retrol and EngineDIY invest in manufacturing and in marketing and do not bother to provide support to resolve damages. This is a real pity since the hm-01 looks like a nice piece otherwise. So far we are very disappointed and do not know if we will receive the replacement parts and the second engine we ordered. I think people should be honest and recommend to by 2 engines, such that replacement parts are available and only accept orders for those engines that are in stock. We are sincerely hoping that things will be resolved but are afraid that noone feels accountable. EngineDIY does not disclose customer reviews with low ratings (one or two stars) on their website.

V8 Engine Model Delivery Service was very fast.. After opening up the box 📦 Everything was in its place… Easy! Perfect! A very fun build in less than 5 hours… Not one ☝️ mistake… Ran like a charm… This was my third purchase from EngineDIY… Another great experience and totally trust this Company…

Hello, The 5 cylinder radial engine model kit was the best build ever… So much fun putting together and can’t wait until I can order the V8 model kit.. The manual was the best part, perfect… Saving up. 4 the V8 !!! Also a few months ago I put together the TR900 Turbofan Engine Model Aircraft Engine Kit Turbojet Engine Model… Another great build… Love watching the two of them in action… Keep up the great work 👍

Have been in contact with the guys at enginediy regarding a shipment from them. The model engine was not only sent quickly and received within a few days, but the quality of the kit was outstanding. I didn't know what to expect with this sort of kit, but I really am not disappointed. My communication with them afterwards has always resulted in swift and very friendly replies. I would have no hesitation in dealing with them again. I definitely recommend them.

This is my second engine directly from CISON. My first was the V2 15.7cc Harley Davidson Engine and now the Chevy small block V8. Both, I am very pleased with because both came directly from the manufacturer in China and the price compared to buying them in the U.S. is much cheaper directly from China. Customer service is absolutely great! I hope you are lucky enough to speak with Lucas! You can usually get a response very quickly. My experience has been within 24 hours! I first contacted CISON about a Hall sensor that went bad on my V2 engine. I had the sensor in my hand about 10 days later straight from China. My second experience was for instructions to assemble the V8 in English. I was immediately sent assembly instructions in Chinese that Lucas said would be converted to English and sent to me later. I actually converted the instructions to English and sent them back to CISON before they could do it! I simply used adobe to convert the document to word format in Chinese and then converted Chinese to English! They were very appreciative to me beating them to the punch. I am still in the process of assembling the V8 and will post videos to YouTube immediately when finished. These model engines are a real work of art and very mind blowing! Today I demonstrated the Harley Davidson engine to automotive students at my school and they were totally blown away that it actually runs..... myself and the instructor showed the partially assembled V8 engine to the students and they can't believe something that small and realistic actually work and runs! They wanted to hold the block! The price you pay for these engines is small compared to the WoW!!! you get from future automotive technicians. My plans are to purchase another one and donate it to the school. These things are great conversation pieces, fun to work on and even great to just look at! I love my purchases from CISON because they're trustworthy, reliable and better to purchase from than local. Stay tuned for my first videos on YouTube that will demonstrate problems, fixes and downloadable instructions in English. My first video will show what's in the box? Assembly and then running! Stay tuned...... I'll be back!