Energymuse.com Tracking Order Status

I’ve ordered quite a lot of crystals and jewelry from this company. For the most part everything is above board and when it isn’t they make it right. I’ve spent thousands of dollars with them. I’ve never encountered a fake or colored crystal as others have stated.

Poor quality “crystals” that look nothing like the pictures. Suspicious of the quality/realness of the stones because they really look like broken bits of stone were just crammed together to make one piece. On the upside, packaging was great

Decent products, horrible customer service. I will not be purchasing again.

Let me share you a recent experience with this company. Some time ago my students wanted to give me a farewell gift as I was moving and they bought gift vouchers from these guys worth of 600usd. It took me a while to settle and I finally got to use them sometimes at the end of Dec 2023. I placed a big order in using all my credit and paid about 100$ over. This is what happened: 2 items (a large crystal angel and a large shungite tower were missing from the package) and, to my disappointment, an XL citrine point worth 120$ was the same size as a L size clear quartz and rose quartz points I got. Meanwhile, the large selenite angel went out of stock (the only thing from the order that I actually needed for a project). A lot of correspondence back and forth and they sent me the missing point and a replacement for the citrine point expecting to send the one I have back and they issued a refund for the angel to a gift card first and after I insisted - back to my PayPal (well, I didn't receive either the refund or the missing objects yet, but I assume it will happen). So, all of this caused me a significant amount of disappointment and loss of time and I didn't get neither a proper apology from them, nor an explanation for what happened and they didn't even try to make up for the mess up. Just correcting your mistake is not enough when you mess up to that extent. I will NOT buy again from this company and I advise everyone who thinks of it - to think twice. And maybe to find a more humble and customer oriented business.

I have been nothing but thrilled with the crystals I have received from Energy Muse! They have a wonderful selection of the highest quality crystals for an affordable price! That alone should make you come running to make a purchase from them, but you need some more convincing, their customer service is spectacular!!! I had some issue with my order and the team quickly helped me resolve it. I have nothing but great things to say about this company!!! I highly recommend for all of your crystal needs!!!