EmpireCovers Tracking Order Status

It keeps tearing since we put it on in different places. If weather gets a little wind, it tears more

Can't say enough about Empire. I noticed a tear in my Hatley cover and called to get a replacement. Turns out it had a 12 year warranty. The sent me a new one (got it in two days!) I called abt something else and mentioned that the new one didn't have tie down straps like the original. New replacement on the way! What great service. Each person I spoke to was nicer than the last. I couldn't be happier or more impressed!

No instructions included with the car cover. There was a piece of paper with a QR code linking to instructional videos. If they can include paper with a QR code, they can include paper with instructions. Video instructions were wrong. Online instruction video said to find label indicating front. No such label. Said to locate attached straps/buckles. None on cover. Have to install buckles yourself. But no instructions! There’s video on installing buckles but no closeup so you can’t see how it’s done. Even after figuring it out for myself, the cover is loosely fitting. I won’t be a returning customer.

I purchased a Stromblock cover for my 1970 Cadillac Coupe DeVille. Unfortunately, after the first substantial rain I found that the cover had soaked through and was sticking to the painted surfaces of my vehicle. Being thoroughly disappointed, I immediately contacted the Customer Service group of your company via Email to request a return and full refund and received a prompt response from Customer Service Representative Melissa who provided me with clear and concise instructions with next steps to be followed in the process. Melissa was extremely helpful and patient since in order to send pictures of the sales tag and the leaking cover, my phone service could not support delivery of them through email. Melissa reached out to her supervisor and promptly advised me that they would be able to accept a text message from me with the pictures so that we could continue to move forward to process my request without delay. Through Melissa's diligence and professionalism, I was able to successfully meet the requirements necessary for review and approval of my return request. I greatly appreciate all of Melissa's help, guidance and support throughout this process and and grateful for her in going above and beyond to provide elite customer service to me which I am most grateful for. I will consider your company as a viable option for my future needs due to this most satisfying experience. Many thanks again to Melissa. She is a valuable asset to your team.

I have 4 motorcycles and 4 cars. I use covers a lot for all my vehicles. Recently one of my motorcycles needed a new cover. I looked at all the offerings. Empire was what I chose. When it arrived, I was disappointed in the quality. I paid much more for this inferior cover than any of the other covers I have, and it is not as good quality as most of my others. If it was half the price, I would not be unhappy. I feel that I was charged for a premium cover and received a cheap piece of junk. I will not be purchasing any other of their products for my vehicles. When I inquired about sending it back for a refund, they told me to destroy it and send them a picture and they would give me a refund after they received the picture. Really! This is such junk that they do not even want it back. If you are looking for a cover for your motorcycles or cars I would suggest that you LOOK ELSEWERE. You can do better!