Emma Hardie Tracking Order Status

Absolutely love my Emma Hardie cleansing balm and facial oil, would highly recommend their products! Unfortunately my bottle of facial oil is half full and the lid will not come off. So frustrating, it’s an expensive product, it is not stuck on the thread, it just keeps going round and round

I recently bought an Emma Hardie product from M&S online but after using it for a couple of weeks I noticed that the cream was separating. I contacted the manufacturer Emma Hardie directly by e-mail and sent them a picture. They replied within a few hours, sent me a replacement and a couple of free products plus a pre-paid return label for the faulty product. My experience with Emma Hardie' s customer service has been above and beyond expectations.

I'm so surprised about the existing poor reviews for Emma Hardie. After having such a recent positive experience I've actively visited Trustpilot to write a review. Firstly, Emma Hardie products are lovely. Expensive but luxurious and do the job! I've been using the cleansing balm and facial oil for a good few years now. My most recent bottle had an issue with the stopper and I couldn't easily open the lid. I contacted the team at EH to see if they could recommend any fixes for this. Within the week I had received a replacement bottle of oil plus some lovely new goodies to try. Can't rate their products and customer service highly enough!

Something has changed, not sure what or why. But I have used Emma Hardie products for a while now, but recently I have been unhappy with my purchases, namely the vitamin C products. It seemed great at first, but within a week of using my skin reacted quite badly, such that I had to stop completely and change to a 'calming' product to help my skin recover. I have contacted them by email, and to date I have only received an acknowledgement with what now appears to be the the usual 'We really appreciate the time you have taken to contact us, we aim to get back to all enquiries within 48 hours.' Well that was nearly 4 weeks ago now. Needless to say I will not be using your products anymore, thrown them all in the bin; I have never had a reaction to any facial products before, and I do not have sensitive skin.

Super fast delivery via a reliable courier. Products are pricey - but some good deals on the website. Definitely worth it as a treat.