Emma Mattress NZ Tracking Order Status

I ordered the Emma Diamond mattress hoping that my back would not be heated up during night time but I felt hot at my back even during coldest days in winter. The top cover of the mattress can be easily detached, making it easier to clean (I guess). The mattress is light compared to my other mattresses. The cover of Emma mattress does not feel premium as my Winkl’s one. I feel forced to give my review on the product via email as the email felt like that if I did not give my review, I would not be able to return it. I put the mattress back to the transparent original cover to keep it clean but the support person insisted that I removed the cover to take the pictures. I did and then they asked me to remove the tag as indicated in the picture. It is communicated via email to me that if I don't send the picture of mattress with tag removed, they would not organise the collection of the mattress. Why is tag removal my responsibility? I would be happy to remove the tags if it is stated in their website or the risk of damaging the mattress from removing tags is waived.

Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these things (false advertising). It is comfortable for single sleepers and was a relatively cheap gamble, hence the 2 stars. However, the foam actually makes you hotter and you have to roll to another cold spot to escape the retained heat. The solution for us may be his and her bedrooms. It certainly is not this mattress, as it does not perform as advertised.

Easy website excellent customer care and a really good product for a good price.

Unfortunately really disappointed, we purchased an Emma mattress without seeing one nor trying it as the reviews were so good. We find the mattress far too firm and probably the most uncomfortable mattress I’ve ever had, we had to buy a mattress topper in the end to make it a bit squishier, such a shame but don’t believe all the hype about Emma mattresses if you like them soft!

This company has great customer care, and I just love my matress. I used to have shoulder and hip pain at night, not now! The support is perfect and the lack of pressure points, I believe, that come from metal springs, no matter how much padding is on top of them, is a thing of the past. I used to dread bedtime, now I look forward to it.