Emerica Tracking Order Status

Ordered two pairs of skaters shoes, excellent quality, and price. Delivery not too fast from The Netherlands, but I am no hurry so all is ok by me. Better than VANS....

Like their sister brand Etnies, Emerica has wonderful shoe value. Their materials and construction are definitely better than the Vans I've felt. I'm not sure how their customer support dept. is, but I've never had any QC issues with their shoes so I have no complaints. Overall underrated shoe company, they make baller shoes and randomly make armored versions of some models with a ton of extra rubber.

Cant speak to quality or anything, as I was sent the wrong size shoes. The customer service rep responded really fast and said I could keep the wrong-size pair and they'd ship out a new one pronto, which was awesome. But, then it turned out they were sold out of my actual size, so they issued me an immediate refund. Seemed alright at first, but since there were multiple pairs in my order, I was told they couldn't refund any shipping costs at all (they sent me a discount code instead, only good for full-price items, which I will never use). So now I feel like, not only do I have no new shoes to wear, but I'm out shipping costs as well (international, as I'm in Canada, so it wasn't cheap).

Horrible service time and time again. Customer service is not reachable. Have tried to contact it numerous times through several months. No response What so ever. Furthermore they send discount codes when you review a product that you have bought. Problem is that the code is not valid and then we are back again at the customer service which Does not respond to anything.