EM COSMETICS Tracking Order Status

Wanted to buy this product after an influencer had their lipliner. Was about ready to buy $75 worth of products when they kept adding a $25 face mask to my cart. There was no way to remove it from the order. I tried to remove it 10 times with no success. Also the website said I couldn’t edit orders after purchase, so I just gave up on buying my items. I reached out to customer service only to have my messages returned. Clearly a scam and very disappointing. Definitely do not input your credit card details with them.

In love with the products!! Colours and formulas apply like a dream. Thank you Michelle Phan. I just wish there is a direct shipment from the UK within UK orders.

Almost non existent customer service. Bought a serum blush and emailed them due to the dropper’s issue. But they didn’t reply to my emails at all for many days. Quite disappointed because I expected better. It was really pricey too for such a small bottle. And when I tried to write on review on their site, it disappears. Oh well.

In case you didn't know, EM is owned and operated by a Asian Beauty influencer Michelle Phan. She caters for the darker skin community so well and the branding, design and product is on point.

I bought the EM Felt tip illustrative pen a few weeks ago. The package arrived on time and now it's my new holy grail product! I purchased this product because I'm not very good at makeup and I want to learn how to create a cat-eye. Anyways, this liner makes the job so much easier. It's pigmented and easy to use if you don't have a steady hand. Great for newbies. Alright, so to make this review fair, let me share one negative opinion. My only "complaint" is the price. It's a bit high - $21! You can easily find a cheaper one in a drugstore. However, I tried to buy a lower one from Revlon and the applicator was flaccid and the formula didn't last. Therefore, I'll be returning to Em cosmetics - it's worth the price! Especially since EM cosmetics now has a new brown shade and I REALLY wanna try that one next. :)