Ember Tracking Order Status

To give 1* would be unfair since the concept itself is great. However, after two years' use, the delamination at the bottom of a £100 mug is not comforting and the warranty is expired :-/

The support if phenomenon! I have a traveller mug 2 and i ended up having an issue with the lid after a few months. From the moment i contacted Ember to the time i received a new lid here in Canada took 2 days all in! Not to mention the support team was very polite and friendly. Just a tip if you have a traveller's mug and do lots of driving get the car charger. It made the difference of the mug just being ok to being great since the battery doesnt last as long as i wished and i like my coffee HOT! again, amazing afte sale support

Received an Ember mug for Christmas. I don’t think I can go back to a normal coffee mug ever again… this thing is incredible. Usually, I’ll make an evening tea. By the time I’m done sipping on it, the tea would be cold. Not anymore! I’ve used this mug two nights in a row now. Each time, my tea stays the perfect hot temperature. The mug even syncs with the Apple Health app, so you can track your drink consumption vs caffeine and heart rate. I highly recommend the Ember mug!

I love this mug, I’ve had it for 3 years and it’s always worked amazingly. What doesn’t work well is the charging coaster. It has two pins, and these just aren’t very fit for purpose. They seem to break easily, one ends up staying depressed and then the coaster won’t charge the mug. I have had about thee coasters now and always the same issue + It’s just happened again. Surely there is now wireless technology that would work rather than having a pinned coaster. Especially as they clearly don’t do well around liquid, given the fact it’s a mug to carry hot liquid it seems rather silly. Now you’re probably reading this and wondering why I gave 4 stars. And the reason I have is that the customer service has been exceptional. Once I email and send photos they have always got a new coaster out to me and it’s given the mug a new lease of life. Yes it’s a hassle when it breaks but I have the confidence they will sort it out for me & I love my mug, I enjoy every hot drink I have in it. I just really hope they sort out the charger issue!!

I am not sure why there are so many bad reviews here but I have 2 mugs and have had them for years. Just had an issue with one of them and emailed support. They got back to me within minuets and took some details and shipped out a replacement. I am very happy with the products and the service