Elizabeth Scarlett Tracking Order Status

I received the Honey Bee tote in purple for Christmas. To be clear, the bag is beautiful but it is HUGE. I was looking for a purse to use daily - I’m in the US so maybe “tote” is a term that is not universal. The photo on the website is NOT what I thought I was getting. It is twice as wide as the photo, it’s more like an overnight bag. I am so disappointed because I cannot use it. The photo needs to be updated or include a photo of someone carrying it.

Dissapointed. Received wash bag as a gift, for £40 I was expecting a well made and vibrant product. Instead, I received a bag that was rather dull, made in China (not what I was expecting given their ethical statements and price) and not that well made. Wouldn't recommend.

It's OK to charge delivery for the initial online order but not ok to charge for returns and exchanges/ replacements. I even offered to drop the oversized bags back to them but unfortunately they would not accept that even though we stay close by their offices. Returns have to be signed for and fully paid for - around £5 for me. Replacements woyld cost again. No one charges for replacements so sadly that's it from us as.

Absolutely stunning designs! And just as well made too, super speedy delivery and for an excellent cause. The Sheldrick Trust is a wonderful charity and finding a way for me to support them made my day, I had to buy another for a gift for a fellow animal lover!

An exquisite wash bag which will be the most perfect gift when my granddaughter opens it at Christmas! It is beautifully gift packaged. I am thrilled with it!