eLiquid.com Tracking Order Status

Placed an order over 2 weeks ago. Website said they were able to deliver to my address prior to submitting order. Order submitted, and order status has been "Order ready" for 2 weeks, with the message "We could not determine the appropriate carrier for your tracking number." I've sent 3 emails over the past 2 weeks, and none have gotten responses, despite it saying they will respond in 24-48 hours. I called customer service phone number and it says basically that "due to COVID" they are only doing customer service via email. I will note that their website works just fine, especially the part where they take your credit card information and immediately charge it. Also, their email specials work well too. I receive 1-2 emails per day with specials in them, but 0 regarding my order inquiry. I'm sympathetic to worker shortages, but don't make several promises up front that you don't deliver on. EDIT (2021-12-17): My order arrived today. I've still received absolutely no correspondence from eliquid.com but I'm glad it arrived so I'm raising to 2 stars. I'd raise it to 3 stars if I didn't have to go through the time & effort to dispute the charge, and now have to cancel the dispute. I won't be ordering from them again.

I've ordered before with no problems but this time I've been waiting over 2 weeks and nothing. Customer service is no help. I understand there are shipping issues - but for the amount of shipping I paid, this is unnacceptable. With free shipping I wouldn't have such high expectations. Don't charge me a premium shipping rate and then use economical services. That's just bad business and a cheat.

I've ordered from these guys for the past 5 years and never had a single issue. Always shipped and arrived withing 6 to 7 days. Even during the pandemic. Highly recommend especially for bigger millimeter bottles

They are good in price and fast shipping, But they advertise free shipping but it’s not, They charge 9.99 for shipping because they ship it to have a adult sign for it , so it’s not free shipping have ordered from several others and never had them charge for a signing

I love this company. The first time I ordered they were wonderful! The shipping was free and arrived in 3 days. I can't say enough of how easy, safe and secure their website is. I have read some bad reviews and it seems many are from a different country. Shipping internationally is always a problem. As for me, I had no problems at all and I'm looking forward to many more transactions!