Electrolux Tracking Order Status

I purchased a freezer, but the freezer arrived damaged. I spoke with an agent, and I was told for the first time that I would be contacted by the admin for an inconvenience fee within two days, and the new freezer would arrive within 7-10 days. I have waited, but nothing has happened. I contacted them again, but this time, they changed their first saying. At this time I was told that the admin would contact you within 7-10 days and the new freezer would arrive after three weeks. I got frustrated and amazed because they lay on me. I felt it was a kind of fraud. I asked the agent to transfer me to one of the supervisors but they were ignoring my messages and refused to asculated. All they were saying was just sorry. What sorry do? They didn't solve their problem at all and meant to ignore my feelings. Finally, I asked them to return my money. it will take from 7-10 to get processed and another 3-4 days to receive it. What a waste of time dealing with you. Unhappy at all, I got the worst service in my life dealing with you. I am hoping I get my money back with no fight.

bought a washing machine 2 years ago with a 5-year warranty. After washing the tire on the door, it was all crumpled. Electrolux does not recognize the warranty. I would not recommend their products to anyone, because their service is the worst. Very disappointed.

Bought 2 identical fridges same day and the first one went out in 7 months and had to be repaired. The 2nd and primary fridge in our kitchen just went out as well SAME PROBLEM as the other - compressor. Contacted them Oct 8. Service out Oct 11. Have to order part and return Oct 23. Replacement part was defective so fridge still doesnt work. Now they want us to wait till Nov 4th IF they can get the part. How is any human suppose to live with NO refrigeration or freezer for 4 weeks! How does one get cold drinks and have food to cook. Made MANY calls to get fix expedited and all I get is this is our policy as far as timeframes and such. COMPLETE CRAP and they want to respond stating how much they care and blah blah blah. BS comes out of their mouths. I have now filed a BBB report against them.

Dishwasher sub standard quality and not fit for purpose. Failed after three years. Our engineer found a hole the size of a pin in the steel tub so not wear and tear. Electrolux claim it was corrosion due to salt so not covered under the warranty. Absolutely ridiculous. Our engineer said it was a very poor excuse. Never purchased Electrolux before and never will. It came with the new build house so no choice. Quality is sub standard and customer service poor. Avoid.

Sin embargo voy a dejar mi opinión de su servicio aquí y en trustpilot.com, saludos a su departamento de control de calidad de parte de un colega y algunas cosas deben ser mejoradas, 1 la velocidad de trabajo - es necesario establecer el ritmo de cierre de los tickets 3-5 días 2 Repetición de la solicitud de código PNC 2 veces - y esto después de que informé el número de modelo 3 El detalle B en las instrucciones de montaje aparece en 2 unidades y me dicen que en la foto hay 4 unidades 4 El kit de instalación tiene algo más que tornillos y tuve que volver a preguntar 5 Señalé que el uso de la sal no combate eficazmente los depósitos de calcio en el interior.