Edrawsoft Tracking Order Status

Customer Service Team demonstrated high quality of service that had solved user problem well before upgraded to lifetime plan.

I am adjusting this review from a one-star to a three-star because, in the end, they did issue me a refund for the software I purchased (although it didn't seem like they would at first even though I requested it the day after purchase) I had purchased edraw max and ran into a few bugs while using it. The experience was not ultimately what I was looking for, though the software did have a lot of features and overall functioned well. I tried to get a refund via the money-back guarantee, but at first they would not issue me the refund until I sent them screen shots and screen recordings to show them the errors and bugs I was talking about. In the end, it was a lot of work for me and a lot of going back and forth with their team, but they did back their 'money back guarantee' after several days. If you purchase this product counting on the money back guarantee, I would advise you to proceed with caution. It is not a 'no questions asked' refund, and you will have to spend a lot of time providing proof of your problem before any refunds will be issued. In the end, I hope the software works great for you and you do not need to request a refund in the first place. Cheers everyone! Kolton

Definitely the best and most complete suite of applications for any area of ​​your company. In addition to being totally intuitive, it allows you to create documentation from construction plans, project dashboards and content for social media with great quality even with little technical skill, saving a lot with consulting and marketing agencies.

Update: 18/02/2022. I have been contacted by Wondershare. They have sorted out my problem which is good, and Lily from Wondershare deserves credit for sorting it out with perseverance. I have therefore updated my review score and changed the title. I still cannot score more than 3 stars though as it has taken a month and numerous emails to sort something out where I provided all the evidence on day one. Update: you have my email address. I have contacted your support team three times. The order number is Q220119234742602152931 I bought it on 19/01/2022 check it out on your system. I bought EdrawMax on 19th Jan together with download insurance, it is now 1st Feb. I still haven't received a license key, I have emailed the support team and the sales team and have had absolutely no response. They are taking money without delivering product and ignoring their customers. Avoid this company. An update on 1st Feb - they contacted me via email and sent me a link to show me how to download the product. Clearly they never read my email (which was attached to theirs) where I said I know how to download the product, its the license key they haven't sent me. It goes from bad to worse. Still haven't got my money back or an installed product. Very poor customer service.

Love their mindmapping software, easy and intuitive to use. Works well on both desktop and the app. I initially bought for business use, but use it for a lot of personal mindmapping too :)