eCookshop UK Tracking Order Status

Ordered 4 Denby cereal bowls just before the bank holiday weekend, bowls arrived this morning - no problems experienced. Many thanks.

Ordered a Kettler outdoor table & chairs, plus parasol through Dawson's Garden Furniture World company. They were delivered together quickly, but some of the chairs were damaged in transit. I emailed the support address and collection and replacement delivery was arranged very promptly. The replacement chairs were all individually boxed to ensure the same issue did not happen again :-) Problems will inevitably occur with online sales and delivery. It's how you deal with them that sets you apart - well done Dawson's. Excellent service, happy customer!

Our Son in the USA ordered an Air Fryer for his Mum's birthday and unfortunately when it was delivered we found it to be damaged.It is fair to say both being in our 80's this caused us some concern wondering what the company reaction would be, we needn't have worried. Louise from Customer Services immediately made contact to say no problem, she would arrange for it to be collected and on receipt issue a full refund to our Son in LA. At every step of the way Louise kept us informed told us not to worry it would be quickly sorted. In this day and age with people so quick to criticise companies for poor responses in dealing with complaints we are pleased to say how well Dawsons Customer Service team ie Louise did, prompt, efficient attention in resolving our problem.

We purchased a BBQ from Dawsons. Upon receipt there was some damage to the lid, this looked to have been a manufacturer error and not in delivery. I emailed some photos to their customer service team and Louise handled the issue for us. Louise was quick and extremely thorough. The new lid was received and Louise followed up to ensure everything was ok. Excellent customer service Louise

As good as Amazon I wanted some Circulon ovenware and Dawson's eCookshop website had the lowest prices I could find (cheaper than Amazon actually). I was a little hesitant reading the negative reviews on here, especially with the low price for a name like Circulon, but the items arrived, securely, well packaged and promptly via DPD. I'll be happy to use them again in future and would recommend them.