Echelon Fitness Tracking Order Status

Very helpful customer service from Kerry with regards to a few small issues, all of which were swiftly resolved. Very pleased with the equipment (in my instance a Connect Sport) and find Echelon far more competitive on price. Unfortunate the Echelon app doesn't appear in Android TVs or Amazon store but screen mirroring is a workaround.

Fantastic products and service! I own an EX5s, Row, Stride & Reflect mirror and I’m slightly obsessed! The equipment is great quality and allows me to work out at home, when I want to in a variety of different ways. The App provides me with a huge choice of workouts which I can plan to do live, jump on an on demand class when it suits me, and I can even work out with Fitpass anywhere, anytime. When I’ve needed help, the customer service has been amazing. You’re not just a number, the team treat you like an individual and they always go above and beyond. The community is second to none, inspiring me daily and being there to hold me to account when I need that extra bit of support. Thank you Echelon, you’ve changed the way I exercise and made a positive impact to my life.

Absolutely love the bike, and the scenic classes. Great value for money! I have definitely been more motivated and exercised more than ever. Only downside is the app itself. It's so clunky and feels more like a 5 year old app. It's hard to search, the live classes disappear, it glitches regularly. But everything else is fantastic.

We bought the Echelon EX3 fitness bike. Delivery was smooth and on time. It was easy to build, although I used my own spanners as the tools providwereare not the best quality. The bike is sturdy, well-built and very quiet in operation. One of the pedals squeaked a little when turning, but that was easily fixed with a spot of WD40. The Echelon App is not very well designed, and without the subscription, you are limited to Freestyle mode. I use a different app, qdomyos-zwift, to report the stats which is excellent. I mounted a phone holder on the handlebar for the stats which leaves the tablet holder free for watching Netflix etc. I haven't needed to contact customer services so can't comment on that. It would have been a 5-star review bar these two points: 1) The Echelon App is poorly designed 2) When building the bike you have to remove a large metal frame that protects the bike during transport that has no other purpose so is a bit of a waste.

Excellent service via email with speedy and helpful replies. Got stung with large customs bill bringing already expensive shoes into country. My own fault for not checking beforehand but just soured the purchase. Update - company refunded customs charge so re rated my review.