Echelon Fitness Tracking Order Status

I am beyond frustrated with Echelon. I have an Echelon Connect 5XS bike. It was great at first, however, I have been having issues since February 2024 with the bike not updating. The update apparently fixes issues with the classes being in complete silence. I have been contacting Echelon customer service on a regular basis since February and they have been zero help. I keep getting told they are working on it and to keep trying periodically to update it. Meanwhile, I’ve already prepaid for a two year membership I cannot use because the bike is useless without the update. Extremely poor customer service, and I wouldn’t recommend buying any of their products. On May 20, 2024 after writing a bad review about the Echelon, I finally received some useful customer service. The response from Echelon resolved my issues. Thank you.

I purchased a Stride Treadmill about a month ago and am really please with the entire experience now that I'm actively using the app to guide my tread workouts. The equipment setup was really easy, and I feel like this is going to be a game changer for my husband and me in terms of being able to get in a workout when we are short on time (we have a toddler and busy work schedules, like many). I really enjoy the app content and class selection and feel like there is such a large variety that I won't get bored, plus I have access to other types of workouts, like weight lifting, which will address other fitness goals of mine. Overall, very positive experience with Echelon.

Great company and products! I am part of the majority of Facebook groups that members of Echelon have made and it is such a positive and fun community. All of the instructors and people at echelon really care about the members, they even throw member appreciation weeks! I like that they have a ton of different products so there are so many options to choose from for what fits your home and your budget. Happy to be part of the community!

I have been apart of the Echelon Community for 3 years now and I honestly can say I will never pay for a trainer again. The on demand aspect lets me workout on my own time and the variety of classes allows me to get a full body workout in. I can't say enough good things about Echelon from the trainers to the customer service experience!

I received the bike (on 03/15/2024) and was unable to remove bolts for either the left or right pedals to connect these to the frame of the bike, making the bike (currently) unusable. A customer service representative informed me that the pedals were “likely defective” and two new pedals will be shipped to me which I should anticipate receiving within two weeks (10 business days). Not the end of the world, however, I have a brand new bike that is currently unusable, and estimated to be so for another period of time. Updated Review (from two to four stars): I received the new pedals in (6) days and was successfully able to install these. Echelon support has contacted me and addressed my concerns.