eBags Tracking Order Status

I have a Laptop eBag now for over 7 years and the bag is bullet proof. I decided to add a new eBag to my travel luggage and ordered from Amazon the Luxon bag. Received the bag this week and the very first zipper I used to open the main compartment the zipper came off in my hand! Brand new bag. I would avoid any products from eBag they are not the same company. Called eBag customer service and got no help. They told me to go through Amazon for any complaints. I returned the bag and will be ordering a new bag from Ogio. Seems they have been bought out by Samsonite, now I know why the poor quality and customer service!

Purchased a spinner carry-on bag, but after the first use found the extending bar was loose and wiggled back and forth significantly. It seems the bars are too narrow for the bag to remain stable while rolling/pushing. After reaching out to eBags with this concern, the rep copied positive ratings from past customers for me to review. It would have been courteous to show some understanding of the concern or to offer an exchange for the same item. This is customer service 101. I wasn’t asking for a refund, just expected a general regard for the problem. Will know better next time.

I'd never you used ebags before come on but took advantage of their sale and ordered a ebags brand tote bag and a pair of Royce lambskin gloves. The bag was sturdy, smooth and comfortable to carry. The zippers are all well-installed and the many extra zipper pockets are handy. But I was thrilled with the gloves! They were fashionable (with a tiny leather bow at the wrist) and buttter-soft. The lining is warm and insulating, so I look forward to winter!

I ordered the Old Trend Sunny Grove crossbody bag. It was advertised to be 32 square inches, but is only 28 or 29 square inches. It also is much, much darker than shown. I ordered the orchid, which was shown as a medium pink, to carry in the summer. Instead, it is fuchsia. It's a very nice color, but more of a fall/winter color. It was a sale item, so I can't return it.

I got an ebags email saying they are selling out their inventory. 7 months after I bought my 60$ bag that is now 33$. Not retroactive. But I do like bag its perfect to me.