Vive Tracking Order Status

Really nice bars not particularly low in sugar but it is dark chocolate and some of the sugar is from dates and chicory fibre. Arrived as expected. Like all the flavours . Yummy.

My complaint is not about the bars themselves, because I really like them. My problem is the variety packs. The variety pack of the protein bars was set to three specific flavours (hazelnut, salted caramel and peanut butter). The peanut butter one is alright, but I would have preferred to have been able to choose three flavours. So, I had to settle for those three and also usually purchase the flavour of the month. A short while back, however, the design of the website and packaging changed, and so did the variety pack. Now, you get a random mix of all flavours. I'm really not keen the peanut butter jelly flavour, but oh well, right? You get what you're given now. On that basis, 3 stars is now lucky. I would give less because of this, but because I actually like the products in general, I'm giving a generous 3. If I were able to choose which three flavours I wanted in a variety pack, I could have given a 4 or perhaps even a 5. I suggest the owners really give some thought to this if they'd like to make more customers happy and raise the pretty low rating (at the time of writing this).

So I saw these on FB & thought I’ll buy some to try .. that was on the 22nd of January, I’ had an order update with a tracking number on the 24th for Royal Mail. They still haven’t received my parcel that was 7 days & still nothing.. I’ve contacted vive through several times and they haven’t bothered to respond.

Having seen a 'Veganuary' offer of their protein bars, I ordered (or so I thought) one box of peanut butter, and one of salted caramel. What arrived were two complete mish mashes of all kinds of bars! The boxes CLEARLY read 'Peanut Butter', and 'Salted Caramel' respectively. I wrote to them, and some character by the name of Pavel (who clearly struggles with the meaning of English words) replied that I'd ordered two 'Bundles'! Yes, a bundle of each type, one would be excused for expecting! I sent a photo of each box and a screenshot of a definition of the word 'Bundle.' This was after they'd continued to argue against my point. The bars themselves, although not what I was expecting, are pretty nice, but not all to my taste flavour-wise. Aside from them being churned out by the Sub-continent to wind us all up with their patronising and inability to understand/solve problems I don't know where/why these companies get these annoying fools from.

I love Vive protein bars and my order of the flavour of this month has just arrived and definitely did not disappoint - Peanut Butter Cookie Dough - I mean what's not to like! It's delicious! Vive - please make this a regular.