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Purchased this for a trip to Japan. Very easy to install and it worked perfectly. Good coverage on the DOCOMO network. This was a much better experience than I had using an esim from a different company on a previous trip. Thoroughly recommend.

Two stars because I’ve had a bad experience with my second purchase. Got next to no signal for a two week trip to the carribean despite the it being included as compatible. Had a layover in another country which was also stated as included but no signal there either. Low stars based on the complete lack of support on the website. No refund options, so you are taking a risk, if it doesn’t work and you don’t use the plan, there is no way to get a refund. Which is really bad if the product isn’t fit for use. Only reason I didn’t give lower was because I previously bought one for use in Dubai and India and that worked fine.

I am travelling in USA and then into Canada and bought separate data bundles for each location but unfortunately when installing the esim, this activated the wrong data bundle - there is no clear way to resolve this on their website or app (perhaps some self-admin development needed) Anyways, after an unhelpful search through faq's and then chat with a robot, I got an email off a very helpful guy called Jim. 30 mins later and Jim has sorted this all out. It's good to correspond with someone with empathy and alls well that ends well as they say.