Eastern Leaf Tracking Order Status

Do not purchase a Bonsai tree from this company..they send you half dead trees and then after 30 days your tree dies and they say too bad..our warranty is 30 days..you can not have another tree or your money back..no warranty ever seen by the consumer. The complaints on the BBB are the same..the company sends you unhealthy trees and you just wasted your money...Do Not Purchase a tree from Eastern Leaf! I lost over $100.00 They could care less! This company is the worst!

I called to complaint about the two plant I received from them. They told me to take pictures and someone would get back to me. Since the pictures were sent and after a week, I didn't hear from them, I continued to send emails, and have received no communication back. Don't waste your money. The plants come in boxes and the dirty the plants are in are hard as concrete. So embarrassing, and I feel so stupid wasting money on them a second time thinking the first plant was a fluke.

Bait & switch. They show you a flowering plant on the website. You expect to receive a flowering plant, and all you get is green leaves. When you ask, "Why no flowers?". They tell you it's the wrong season and you have to flower it yourself. I wouldn't have ordered if I'd known this tiny detail.

I had ordered from this company before and the trees have always been in great condition. However this time I ordered the tree is full of brown leaves. I contacted customer service and I was advised that during this time of year the tree does not bloom and to send an email to support. After sending the email basically i was told that I needed to bring the tree back to live because it is a HEALTHY tree and to wait and see. No other option was given, no we will exchange it, you can return it nothing I asked for an exchange but I will not pay for the shipping but I am still waiting on an answer.

Amazing products, shipped fast and was sent as a gift to a friend in recovery. She absolutely adores it. Will absolutely buy from again and reccomend to friends