EarthFlora Tracking Order Status

Many items in the webpage are out of stock and you are still allowed to order them. They did refund me once they realized the mistake.

I have ordered from earthflora several times over the years. My orders have been very small and very large. Every time I have had great success with this company. With quick shipping, lower prices, good quality products, and helpful customer service when needed.

I’ve ordered several products from Earthflora....artificial bougainvillea vines installed outdoors in the sun 6 years ago still look great, so I just ordered some more. Also a couple of lirope bushes for a shady problem spot where nothing would grow. I’m an avid gardener and appreciate how real the plants look. Most visitors can’t tell the difference. A few downsides (for someone used to Amazon) is high shipping costs for orders less than $100, and no email alerts when an item ships. Otherwise good customer service...quick responses to emails

I puchased trees and numerous outdoor plants to turn the area around my pool into an oasis. I was initially please with their products but within the first year I had to replace plants that were for outdoor use because they started falling apart. After 18 months, I also had problems with the more expensive trees due to decay and ordered enough material to replace the trunk material on all 3 trees. I also needed to replace the coco fiber material that conceals the wood holding the palm fronds but they refused to sell me any and said all they had was for new tree sells. I tried a few times over the period of 6 months but they still refused. These products do not hold up to outdoor use and the company does not support their products after they are sold.

Buyer Beware. READ THE SMALL PRINT Do not order a "custom" item from this company! Their policy is that a custom order is not returnable or refundable after you order it. That means, as in my case, if the product is not as expected, and is poorly assembled, you have no recourse and are out the total cost of the item. (My order came to $299.99) I even offered to pay the return shipping. Then, after you complain, they stop answering your emails. I was unable to determine the difference between "custom" and non-custom. When you log on to the site, there is an email radio tag that says to click on it to return an item. Be aware that this email address does not activate.