DynaTrap Insect Trap Tracking Order Status

I purchased my DT152 on November 19, 2023 and have only plugged the unit in three times due to a lack of bugs inside. Then when plugged for the first real use, the light was not working. It would be impossible for the light to burn out without really using it...the fan is working fine...so I wanted to see what their advice is. I was told that since using the USB unit out of the USA, that they are not designed to work outside of the USA...when USB is the universal charger for the planet...works everywhere and should work with this unit. I was told they won't help me. It is a tiny light that quit working on the third plug rendering it USELESS to me. I can't even use it as a fan since it pulls air in. Such a horrible purchase. About $40 for this waste of a product. If I get another to use in the USA, it would not be this company since it broke so so so easily...and just no help on the other end.