DxO US Tracking Order Status

I'm a hobby photographer using Fujifilm x-t3, x-t4 and now x-t5. DXO Pureraw 3 has become my favourite sharpening and noise removing tool. DXO were however, at least in my opinion, slow to update Pureraw 2 to support x-t5. I find that Pureraw 3 (Deepprime XD with lens softness set to soft) improves photos captured with my X-t5 to a degree that makes me willing to accept the huge deepprime dng file sizes. Pictures I've processed from DJI Mini 3 pro look a tad oversharpened to my eyes. It's annoying to not have the option to automatically put the processed files in the same folder as the original raw files (I don't want a separate Pureraw folder within each folder containing the original file). I dont think Pureraw can process images already processed with Iridient X-Transformer, but haven't checked in a while. I've learned to never delete my original raw files due to possible compatibility issues.

Beaucoup d'avis négatifs sur DXO qui a passé une très mauvaise passe durant laquelle des erreurs ont pu être commises ... Par contre depuis, les choses semblent être rentrées dans l'ordre. Services au top, offres commerciales sans comparaison avec celles de leur concurrents (ADOBE, Capture One, ...), caractéristiques techniques au top niveau, véritable outil, ne se laisse pas entrainer dans le tout "IA" gadget comme d'autres (Luminar par exemple)

Ich hatte den Support zunächst mit 1 Stern bewertet, weil es sehr lange gedauert hat, bis eine Reaktion auf meine Anfrage erfolgte. Jedoch muss ich sagen, dass nunmehr mein Problem zu meiner vollsten Zufriedenheit erledigt wurde.

Changed my mind about these folks as my complaint has been resolved thank you. Software works great

Responsive customer service. Purchase policy is a bit meh.