DW Aligners Tracking Order Status

Impress has really Impressed me, I had to have an extraction prior to getting my aligners fitted. I must say that this was the most professional pain free simplistic and satisfying extraction I've ever had in my life. The staff here we're really friendly, helpfull and knowledgeable. The staff id like to thank for their professionalism are Yasmin Kazim (manager), Dr.Richard, Mahfuzur Rahman and Romona.

My daughter has had her aligners and when we had them there was a free retainer offer? they have now said wasn't included and that we have to buy. And have to go for another scan. I have been trying to sort out for months and months starting with mine, cant get anyone on phone and replies to email are non existent! They also said if she recommended someone (me she would get a free aligner) No reply at all! Very poor customer service and we recommended them to everyone!

Do not use! Started alignment treatment in August 2023 for very 'minor' alignment. First set of aligners didn't work after completing the course of 15 aligners even though I followed their instructions to the letter so I had to pay £50 for another scan. Now the second set of aligners haven't worked. I was told I now need IPR treatment so I paid £50 for another scan. Had the scan end of July & still haven't had any response from Diamond Whites regarding IPR treatment even though I've emailed several times. Total cost to date £2200. Waste of money

Initially very happy, now on tray 15/15, have contacted via email and WhatsApp message, asking when my retainer (which I have paid for!) will arrive, I have had no response for 2 weeks! Customer service is not great at all.

As per many other reviews here, I started the journey nearly 2 years ago, and at first was very impressed with progress and even recommended a colleague. However my treatment didn’t provide the expected results, the company has been taken over and now having paid for further scans (which is at a makeshift pay per hour office in Peterborough) I am waiting 2.5months for my next steps, no reply to emails, no answer to phones. My ‘real’ dentist is suggesting I need to start from scratch with Invisalign as results are poor and teeth have nowhere to go without filing. As they say, you pay cheap you pay twice. Avoid!