K. Van Bougodien Flower Bulbs Tracking Order Status

Thanks for replying. My review of Dutch Bulbs was my mistake. I assumed that K. Van Bourgondien and Dutch Bulbs were the same company, because their customer service email is, " service @dutchbulbs.com", ??? somewhat confusing. Sorry for the mistake if you are not associated with them.

The bulbs and roots I ordered were very large and looked healthy when they arrived. It came a little later than expected, but not by much. Although one root (peony) had mold on it, I picked all the mold off and planted it. All bulbs and roots grew, including the one that had mold. I bought "Tiny Double You" lilies along with the peonies, and the bulbs were huge! Very impressed by the size and maturity of them. I would shop here again, and probably will soon

I ordered 5/30/22, from the date I ordered the website listed an estimate shipping date, which for most companies is the actual shipping date. Next day I checked it changed to a later date. I started checking daily, and each day the date moved out 1 day added to the shipping time. I reached out to the company and was giving the spill about shipping. I decided to read the shipping policy, no place does it say we will try to fill your order as soon as possible, in adding the header of the shipping schedule does say shipping schedule however it really is a chart of First Ship Date and Last Order Date. Which in my opinion is deceiving to the customer. Then there is a list of thing that can delay your order, but nothing about letting the customer know, instead point you to the website to see the shipping date has changed with no apparent reason listed. Needless to say I canceled my order and will never order again. I feel as if the shipping policy listed on the website is very deceiving. Thus customers like me get duped into ordering expecting fast shipping. I have made orders from other companies, well since I knew I was not going to receive this order 2 weeks after my order with K.van aka Dutch Bulbs and received the order within one week of the order date. I have a dead root I received in my last order, sending a pic of that for a full refund. It came dead, gave it a chance and the root turned to mush.

I purchased trumpet lilies, tulips, and hyacinth IN APRIL. The trumpet lilies just arrived a few days ago. That's ridiculous given that they will not have time to establish in zone 6. I contacted K.Van Bourgondien asap. I told them the following: I was highly disappointed with the inexcusable delay of the 1 item I received; cancel the 2 remaining items I have yet to receive and refund immediately; if they didn't own this mess, I would be canceling the $142 order I placed for dahlia in the spring. Basically, own it because you're not getting a second chance. I received a boiler plate response informing me when the other 2 items would likely ship. They did not address a single concern I very clearly set out. Shop elsewhere kids. Customer service is horrible. And I put in a request to have the spring order canceled. They don't deserve your business. I also told them that they were literally the only company of at least 4 others that I had ordered fall planted bulbs from for which this happened. Definitely shop elsewhere.

I bought a bare peony root from them and was delighted by their fast delivery. It was also nice to receive some narcissus bulbs as a present. All in all I am very satisfied. I highly recommend this company.