Dunhill Tracking Order Status

Bought a belt which was damaged. Tried raising it with customer service only to be passed from pillar to post. 6 months of emails back and forth and still no resolution. My father bought Dunhill and so I naturally bought from them but their customer service is abysmal and I will never buy Dunhill again.

Absolutely awful customer service and such rude service at Jermyn Street. No welcome rather abruptly saying I can’t help. Most unwelcoming staff. Very sad as I love dunhill brand. My watch and pen was sent for repair. After waiting over 3 months still not serviced properly and I had up send it back, this is not the issue for me it’s the rude customer service .

Spoke to a lovely, kind lady working at dunhill called Lisa. Lisa went above and beyond to help me with my query (as I needed a price check on a sold out item). I had such a wonderful experience, which has gone to having me regard dunhill as one of my favourite brands! and will also consequently result in me buying more dunhill in the future(probably when they have a huge a sale). Oh,and the quality of dunhill garments is unmatched! Brilliant!

Bought a Dunhill pen. A piece missing from it, so rang Dunhill. They didn't want to know. As I was on the phone to them I said i wanted a bottle of fountain pen ink. The assistant refused, telling me it was illegal to post bottles of ink. I told him it wasn't and asked him which law he'd be breaking. He told me it was THE law. I told him he must be wrong as Amazon sold bottles of ink. He didn't respond, just hung up.

I love Dunhill Pipe Tobacco but i have great trouble getting it these days - it is still the best Tobacco you can get. Royal Yacht is my favorite.