Duluth Trading Co Tracking Order Status

I had a Lifetime belt given to me at Christmas 2021. The stitching failed in April 2024. I contacted Duluth and they responded with a canned response stating they will not repair the belt. They did not even take the time to look at the damages to the belt. The belt was not abused in any way, and clearly the stitching failed due to poor quality of materials. It is a real shame that Duluth is all about the marketing, and not at all about the customer. UPDATE: After seeing the negative review, Duluth actually did the right thing and sent me a new belt. I wish they would have sent me the replacement for the right reason, rather than send me a replacement only after the negative reviews.

Always had good luck with Duluth products. Well made, and built to last. Bought numerous times, both online and in-store, always good stuff.

During the last year, they have sold Me things that they do not have. They have stated that they had shipped things that were never shipped. Wrong items delivered.- THATS JUST SHIPPING. The website seems to have hidden traps designed to ship you things that you don’t want. I would rather wait in line in a Russian Motor Vehicles Office than wait for their telephone system.

Clothes are good quality and I have always received what I ordered. They don't get in any hurry on shipping, but I know that when I order. They do overload with constant emails, which is annoying! No one buys clothes every day. Ease up!

Their return policies are outdated. Sending something back is very pricey, unless you exchange the item for a different size or color of the same item. I threw away a very uncomfortable bra I bought on their website because the cost of returning the bra would be as much as the cost of buying the bra, and since it's so uncomfortable, exchanging for a different color isn't going to make it better. What a waste of money.