DSW Tracking Order Status

I am disappointed that such a large company as dsw does not have any shoes for people who are tall and need larger shoe sizes. My husband and I can never buy shoes in a larger size. Women also need size 12 or 13 shoes. My husband is a size 14 and never wears anything in dsw either.

Absolutely love these comfortable waffle Nikes. They run slightly slim, so great for thinner feet

I always get what I order

We are supposed to get snow so I placed an online order for toddler snow boots at 10 am, They were available in the size I wanted in 3 colors. I chose pickup in store. Did not ever get notified to pick them up so my daughter stopped in at 3:00pm. The employee at the counter was rude and asked "why would you come in when you haven't been notified?" and said they had not yet been pulled even though it had been over 5 hours. Another employee went to pull them and came back and said they were now out of stock and the order would be cancelled. I chatted with customer service online and asked them to cancel my order, which they did. Even though it says online that the card will not be charged until the order is picked up, I was told funds will drop off in 3-5 days. Very frustrated because I could have run out to the store and just purchased the boots this morning. Will not be back to DSW Jordan Creek!

I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later! Bravo to them on their fantastic promptness! But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. Their initial response was most helpful, but after that, every response to follow had a different answer, and in the end, their answers went from "Yes, we'd be happy to help you" to "We can't help you at all." It was beyond ridiculous. Almost comical, in fact. I eventually gave up - too much unnecessary stress and a complete waste of my time. Should you need to contact DSW customer service, you might be better off doing so over the phone or in person.