Trade Coffee Tracking Order Status

I don't use their subscription service; just several bags at a time when not travelling. Over several years and until recently, I found it simple to place an order, and I never waited more than two weeks (hey, the coffee is almost always roasted that week, can't complain). BUT they now changed the order page -- it is a mess. My favirite list has disappeared, ordering is very wonky, Can't figure out order w/out subscribing. Looks like I'm gojng elsewhere to order coffee.

Good coffee, awful delivery times. If i schedule coffee every two weeks I expect it to be every two weeks. Currently its delivering every 6 weeks.

The coffee was fresh, and the variety is fairly extensive. However, I had multiple technical issues from signing up initially (subscription never kicked off and had to do my taste profile all over again), to the subscription reverting to an expensive non-free shipping version without any warning after my starter pack. Then finally a shipping delay of over a week past the expected date. That, coupled with the fact that no bag I ever received (out of 3) was more than 310 grams - usually was 300g. That creates a quite expensive situation for a $17-18 bag of coffee. But you are getting access to small craft roasters and paying for the ease of access. Finally, I decided to go with Intelligentsia for a bigger box, more consistent subscription experience.

If you want info re cawfeee caughfy, ciwfee no, wait I mean cougheee (I haven’t had my coffee yet, sorry) get Samuel on the phone and ask whatever you need to know. He will likely refuse to help and hang up. I AM LYING ALL YOU BUTTONED UP PEOPLE! HE IS VERY SMART AND VERY NICE… ok, so he picked my cawfee the first time and it was poifect. These people are nice people who answer the phone like real people, as in back in ancient times when things were a helluva lot easier and I only needed one cup of ciffeee to get through the same number of passwords per day. It’s enough of a reason for me to keep drinking their coffee besides the fact it tastes great. I could go on and on for hours for no good reason, but I assure you I am sincere about the following: the company, the coffee and Samuel are the perfect combination. If you are a Trade supervisor reading this please give him a brand new BMW, a house in Santa Monica and a 500k raise immediately. He deserves that for being so helpful and fun while putting up with me chitter-chattering at him way too long on the phone. I did that without having had any caffeine as well, which is scary. S for Smarty will also correct your brewing technique if you are failing Cawfickle 101 as I was before he straightened things out, and said they would send me free coffee for life and, yes, that was a lie too.

The coffee was terrible and probably bad. It was sour and did not smell pleasant, but no one from customer service cares to write back so I cancelled. Go to whole foods and pick something there because it will be better than this junk. Edit: I finally heard back from the company and they replaced the bag with an amazing coffee! They asked some questions about flavor profile and sent the perfect bean! I am keeping the subscription and and happy they finally reached out.