DribbleUp Tracking Order Status

My son had the program and the ball almost a week and he loves it

They have designed a user experience that makes it extremely easy to sign up, but nearly impossible to cancel. I simply could not locate my account, nor could I reach someone to try to cancel. After several attempts, I have to notify my credit card to put a stop to their charge. UPDATE: After spending time with their customer service on line, and giving them my payment info, they were able to track down my account and cancel it. However, they could have avoided all of these problems if they simply do one thing: show what the 'customer ID' is on their APP, and allow the user to look up their account info using their customer ID. This will be able to solve all of the above problems that I have mentioned. The fact that they didn't, and yet make you jump through the hoops (and spending the time) with customer service just to cancel a recurring charge, still leads me to believe that they intentionally make it hard for you to leave their service, and so my original review stands.

Great Great company and great experience

Excellent communication and fast service. Thank you!

After purchasing 2 soccer DribbleUp balls for my granddaughters, I learned that they were designed to be used in conjunction with a monthly membership fee that I could not afford on a fixed income. It took only one email to cancel the subscription, get a return label and return the balls with free shipping. Seamless and simple.