Dooney & Bourke Tracking Order Status

I purchased two bags for Christmas presents, I have a couple of birthdays coming up and I want to get two more. I've had D&B bags for years, Coach is another favorite. The bags arrives as expected, packed very well, no issues. The Italian specialty leather is soft and on the Aligator it will soften over time. It is just so classy & sophisticated, I hesitated twice now in giving them away at all. But thats when I know my sister and daughters too will love it... the gift I'd like to have. In fact I told them, if you aren't happy with it, no worries, I love it! Well, I did not get the bags. And that makes me totally happy to see them happy too. One of the bags is more of a Rigid leather style compared to the soft leather bags they already have, but that makes them great being so different. My girls worked at Nordstrom in their earlier days and always had beautiful desirable bags. These are right on target and classy, dress up or down... you'll be happy. Check out the sales, the one of a kinds and don't forget to add any promo codes to get the best deals out there. Love this site and so will you. (Read the sizes, get out a tape measure to imagine what you'll receive)

I ordered a Florentine Hobo 26 online when I was in the US last August. The handle was MUCH shorter than in the photo and there is zero adjustment. I could also barely get my hand inside the bag to put my wallet in or take my wallet out. I applied for a return/refund with no issue whatsoever. The refund was in my account in 5 days so no problem there. The problem I have is the handles are always shorter than pictured - wouldn't be able to get your arm through it, especially if you are wearing a heavy sweater or winter coat. A few of the bags don't open wide enough to get your hand inside and pull items out. Instead of them having the zipper extend beyond the bag it stops right at the end even though there is about 2 extra inches of usable space to open the bag wider. I also agree with one statement that said the straps are too thin for the weight of the bags... and they are weighty. As far as quality I'm happy with it. I would just say check the measurements carefully and measure it up to any other bag you have. The Florentine, Penrose and Lucca satchels will all have more handle room once the bag softens and you can get the "smile" down to a reasonable place because until that happens, the handle/s will always be way too short. I have to say any flaws in design are created by the men who design these bags. They need to collaborate with real women so we can have bags that are stylish, practical and easy to use.

I have purchased many purses / bags throughout the years from various manufacturers. This is the first time I purchase from D&B that they do not include a storage cloth bag for the purse. My product arrived as a Christmas gift in a box and in plastic. It appeared just like any package arrives to my house from Amazon. Never ordering from D&B again!!!

I have 4 D&B Bags. My main complaint is that their handbag straps are so narrow regardless of the size of the bag. They're heavy bags so when you add all of contents they weigh quite a bit and their narrow straps dig into my shoulder. The strap is the same with with every size bag. They don't offer wider straps for the larger size bags (which would aestically look better, too).Their website is horrible. It rarely gives bag measurements on their site so it always requires contacting their dreaded customer service.

Now I remember why I haven’t bought a Dooney & Bourke in decades. The only one I owned years ago was ridiculously heavy. I ended up giving it away. I saw a Disney purse at the outlet for a great price, so I decided to give the brand another try. Now I remember what the other issue is with their purses. The end of the zipper is not secured, so you have to pull the end out of the purse and use two hands to zip it up. It’s a total pain and a horrible design. Taking it back.