Domi Outdoor Living Tracking Order Status

Edit: Update I had sent an email to Domi asking them to forget about the roof panels (I hadn’t heard anything about them shipping) since I had already put them up. I asked for a refund of a dollar amount I thought would be fair. I had no idea, but the day I sent the email is the day the roof panels arrived. They still processed the refund I requested of them. I am raising my star rating from 2 to 4 as a result. You have to stay on top of it, but there customer service is actually pretty good if you do. Product is pretty good for the money. You can expect shipping damage as the boxes are large and they use FedEx. I had damage parts with paint chipping off. They said they’d refund me $20 so I can go buy paint. Car touch up paint to be precise. They said they cannot ship liquids overseas. Ok. There were lots of slightly bent corners and such but nothing I couldn’t straighten out myself. But I had two damaged roof panels that I couldn’t straighten out well. So I ask for replacements. And she said she would arrange to have the factory ship me replacements. A week later I heard nothing back so I put the roof panels on because I figured I wasn’t going to get a reply. I send them an email to tell them nevermind, just refund me some extra money and don’t worry about the panels. Well the roof panels arrived today. I received no indication they were shipped, no acknowledgment of delivery, nothing stating “they’re on the way”. So now I have to decide to toss two perfectly good roof panels, or take off half the roof to put the new panels on.