Dometic Tracking Order Status

I purchased my Dometic Hub Redux 2.0 Shelter and four side screens from @AttwoolsCamping&Leisure in March this year and have used it approximately 20 times as a base camp shelter for my drone business. At first, I was disappointed to have selected the Hub 2.0 with plastic ring side-screen fixings rather than the 1.0 version's zip fastening; however, having had zips fail I recognise the benefit of the 2.0's simplicity. That said, these plastic hooks are not good enough and the side-screen fails to keep out driving rain. I have replaced the hooks with tiny 'O' ring Carabiners and the Hub is more resilient... Tiny cable-ties would have the same effect. The Hub looks smart, modern and a bit different on-site which is why I chose it. I did not want a 'tent' because that looked unprofessional. Hub 2.0 is also the lightest shelter available and packs down into a @MountainEquipment medium-sized holdall at a weight of 18kgs on my back for a walk in. This has, in the past, been much more difficult with frame awnings.

I contacted you Dometic 14 days ago via mail and you have the decency not to reply. If that is the way forward for increased sales, then I must disappoint you. It was a simple question regarding your products in awnings. Really need spare parts for my awning. If it doesn't exist, I'll have to throw this one out just like I threw away my air awning. So please reply. Jan Feld Denmark

Ersatzteilanfragen werden nicht beantwortet weder per Kontaformular noch per Email. DABEI will mann Geld da lassen verstehe ich nicht Update es kam eine Antwort 4 Tage später Ersatzteil war vorhanden. Ankunft des Artikels ja und kein Witz 1 Tag nach Bestellung also...jetzt 4 Sterne

Mein Anliegen wurde schnell und zur meiner Zufriedenheit erledigt. Dankeschön

Above and beyond service could not have tried harder to help Thank you