Dogs Dogs Dogs Ltd Tracking Order Status

I've ordered a dog bed over a month ago with no updates, contact or delivery of bed. I have emailed several times. There is also no apparent phone number to contact.

Ordered two dog beds in early January. Not delivered and no response to emails and messaging . March 2023 When the beds did arrive the company was very apologetic and sent free gift to apologise . The beds are actually very good and withstand two working springers .

Ordered a dog bed on 31st December and heard nothing. Chased up a couple of weeks later and was promised it would be sent out in 1 or 2 days. Since then I have heard nothing. No response to emails at all. I have now raised this with PayPal in order to get a refund. Worst company I have dealt with. Avoid at all costs. I have tried repeatedly to get a response but to no avail. Update. They responded to PayPal and I have since received the dog bed. Interestingly it was sent direct from the supplier. I never received any contact from Dogsdogsdogs. In all it took 6 weeks and the intervention of PayPal The bed seems very good quality.

Order 9159 where is it ?how do i make contact with you?

I'm not one to bash on companies, times have been hard recently but it doesn't excuse poor customer service. Being a business owner myself I know how important it is to do your best to keep customers happy, and informed of updates on their orders. I first ordered a dog bed from DogsDogsDogs on 12th Feb 2022. This was during the awful storms we were having so understandably, there were going to be delays in shipping etc. 18th Feb, still no update so I emailed for an update and got a call from the company to explain the issues, which I accepted, due to the weather. On the 20th I emailed to explain we were returning our dog due to a few issues, and they refunded the order promptly which was great. Fast forward to 13th March - we decided to give our dog more time to settle so I re-ordered the same bed. 21st March, still no order update, so I contact using Live Chat. Rupert tried calling to explain the issue which I appreciate but at the time I wasn't able to answer the call and I was on live chat anyway. I was told, "it appears a batch of orders have been missed from 10 days ago - yours being one of them - it will be sent out tomorrow to be with you on weds. I am so sorry for the delay". The text DPD sent later in the day said it will actually arrive on Thursday... Overall, a poor experience regretfully. 2 separate orders, both with different issues. Things do happen, but keeping customers in the dark on their orders isn't a great experience or service.