DockATot Tracking Order Status

Purchased a Dock a tot Duluxe costing £150 and have only been using since Feb 2023 to find the outer carry case the threads are all coming loose. I’ve only used the outer carry case a handful of times but disappointed for something that is so costly the storage case is damaged for future travel or storage purposes. I contacted the company in July and they sent me a different replacement which is of a cheaper quality and I was advised it was the “older version” For a reputable company I did not think the quality of the products would be poor and would have expected an exact replacement. I can’t even buy the same case unless I buy a new dock a tot and nor can it be repaired when I enquired. I would say other competitors who sell something similar at the fraction of the price, I would next time look into this. Poor customer service and disappointed in the quality.