DMS Sportsworld Tracking Order Status

I enquired about a pair of shoes & dispatch times as I’d of like them by a certain date(what would be 4 working days from ordering). I had a polite reply within 10/15 minutes saying they could indeed try but couldn’t guarantee delivery within my timeframe. I went ahead & ordered anyway on the chance I would get lucky, Sol kept me up to date each day with the journey of my shoes from the USA, to DMS then finally to me. it became apparent that customs would slowdown the delivery & once this was realised I was right away ask if I’d like to cancel my order & be refunded as it would be past my desired delivery date. I said I’d still like to continue with my order & Sol apologised for the delay(even though it was beyond anyones control) & guaranteed they would be sent via next day delivery once in their possession. I received notification of dispatch & my shoes did indeed arrive the next day. all in all they were only one working day later than I requested & are beautiful shoes! I would have no issues recommending this company to anyone, they went beyond expectations to try & deliver to my requests & kept me in the loop the whole way

(Germany) I love this online shop, it has everything you want in it. I just wish the Irish shops would be the same but they ain't. I brought a pair of trainers in an Irish sports direct shop and they hurt my heels. When I buy them on your website they don't hurt at all. Will buy more stuff in the summer time.

As others have said, the company has zero customer service. I ordered some boots and they arrived, but due to sizing I immediately sent them back requesting the same thing but in a different size. The post service confirmed that the package has been received and signed for, but DMS Sportsworld, despite their FAQs section saying "You will be contacted through our returns department via email notifying you of any progress made", I haven't heard anything in days, despite reaching out to them 4 times now. They do not pick up the phone and haven't emailed any acknowledgement that they have received the return. Update: the replacement pair arrived, so I've changed my review to 2 stars, as they at least did the job even though they kept me entirely in the dark about it.

(Netherlands:) Received goods after twelve days as described and well packed, but failed to contact the company when the shipping took up to seven days. Neither I received the track & trace code during the shipping process. Let's say, order at own risk...

ottimo!!! ho comprato due paia di scarpe pleaser da questo venditore , le scarpe sono fatte bene e rispecchiano pienamente le foto indicate sul sito, le ho prese per mia moglie e una volta indossate la rendono più sexy e valorizzano di più gambe e glutei donando un'aspetto estetico in generale più sexy!!! il servizio clienti è stato eccezionale mi hanno seguito in tutte le mie richieste e mi hanno cambiato un paio di scarpe che erano un po strette in tempi brevi e senza problemi. bravi dmssprtsworld mi siete piaciuti e i vostri prodotti sono bellissimi,complimenti!!!!!!!