Walt Disney Holidays Tracking Order Status

Due to misleading payment options information: "pay monthly with total flexibility" but in 90 days :), I missed the payment deadline. The booking was instantly cancelled. No "final reminder" or "you have to pay now" emails. Had I not scroll through my inbox it would have been a family disaster. Fortunatelly I managed to get through to the customer service, who were very helpful and made a new booking within the same dates. Except, I lost the free ferry crossing promotional offer.

Magical experience from start to finish. I booked my trip to WDW online and have had to reschedule twice due to covid. Customer service is always incredible. Every cast member I speak to always goes above and beyond during the calls. Wait times have always been 0-30 minutes. I have never waited too long. The cast member I spoke to yesterday even gave me tips & tricks for my trip, recommendations and also the date when I can book dining reservations. I cannot remember her name but I did leave a survey for her at the end of the call. I will always book through Disney direct.

I was a bit shock when I saw the reviews As my experience was outstanding I got a package to Paris hotel train and park tickets , at sequoia hotel with swimming pool It was perfect My advise is to give them time to update your tickets to the Disney app You won’t be able to do it until few days before you travel , also you don’t need the code on the app if you get the hotel , they will give it to you the called Magic pass at the hotel once you check in !

I’m writing this BEFORE our holiday. For all those complaining about not being able to get through to a human to book character dining experiences through the Disneyland Paris app. Use WDT and your reference number. No spaces. That allows you to access that stuff. I found this out, not through loads of hours of phone calls but by a couple of emails. Yes, it should be an upfront thing they tell you when they send you marketing emails about the app but I’m a lot more happy with the customer service than I thought I was going to be reading these reviews, wondering if booking a no frills Disney trip using a third party was really the best idea. I’m a lot happier and at ease now I can see the bookings etc in the official channels. Call centres generally don’t have staff that know enough about the subject you may want to know about. Always use social media and email.

Booked our family holiday to Orlando through them. Really helpful in sorting out rooms for our family and explaining the new Genie fastpass system at Walt Disney World.