Direct Tools Factory Outlet Tracking Order Status

Ordered some saw blades and saw on April 30th 2024. Blades arrived a few weeks later with a note in the package saying the saw would be sent separately due to inventory issues. Called several times since then hearing promises they will send the saw right away and I would be getting a confirmation email. Never received the saw, never received an email. Time for small claims court? It's now early July.

Disappointing Customer Service Experience I have purchased from Direct Tools Factory Outlet a number of times and have not had a problem. I believe mostly due to buying items that are categorized as factory blemished tools. I purchased a Miter Saw Stand that was categorized reconditioned. Unfortunately with this purchase, my experience with their customer service has left much to be desired. The original Stand Delivered can in a broken box and was missing the required hardware to complete assembly. I raised an issue with Direct Tools Factory Outlet support and the staff's lack of attentiveness and professionalism was disappointing. I have encountered a disorganized and chaotic response with staff members seemingly more preoccupied blaming Ridgid than attending to some sort of workable solution. Despite my attempts to seek assistance, the response from the staff was indifferent and unhelpful. Furthermore, when I inquired about my order, I was met with a dismissive attitude from the representative, who seemed disinterested in addressing my questions or providing any meaningful assistance. This lack of engagement and willingness to assist customers was deeply concerning and reflected poorly on the store's commitment to customer satisfaction. The subpar customer service I experienced at Direct Tools Factory Outlet was a significant letdown. As a customer, I value understand that things happen. I sincerely hope that the management takes proactive steps to address these service issues and prioritize the training and development of their staff to ensure a more positive customer experience in the future.

Prices reasonable but you are screwed if product defective. Direct Tools sent me a non functional Ryobi rotary tool that was described as having only cosmetic blemishes. Clearly it was more than blemishes, of which i saw none. It was likely returned by someone else due to it not working. I didn’t open it up and test it within 30 days and thus it requires going to Ryobi for service. Can’t return it even though i’ve never used it. The closest Ryobi service center is three hours away. I can ship it there at my expense. If I had spent about 15% more at amazon or at home depot i could have exchanged for another one for free. I won’t ever order from Direct Tools again, not worth the small savings.

Great products, great discounts snd better than average shipping speeds. I have had no problems and i am a great fan of Ryobi tools.

I love this place, they have the same Ryobi tools that Home Depot sells but, for a lot less. They offer a 1 year warrantee and I have bought at least 8 18-Volt tools from them so far and all have worked perfect!