Direct Car Excess Tracking Order Status

I am with this company a few years now and overall I am happy with it. This is the third time I used them for minor issues occurring abroad. In the past they have been fantastic. This time the whole process drugged several weeks and the emails I sent where never really answered. After several days I would get an email with no reference to mine just asking me for something. Not sure what changed, but they could definitely improve on communication. Eventually I did receive my money which is great. Even for that I never received notification that the claim went through, just appeared in my bank account.

Telephone quickly answered and insurance renewal completed without problem.

I always use direct car excess every year. it give me peace of mind when renting cars and I dont have to pay the very high excess cover insurance charges the hire companies always try to sell me. Ive had to make a claim once a few years ago and they paid me back within days and were super helpful

Easy and cheaper than last year

The lady rang me a few days before my policy expired which was also a few days before we were going away. Unfortunately I was in a supermarket at the time and she rang again an hour later as we agreed. She was friendly and efficient.