Diono Tracking Order Status

We emailed this company back on the 22nd Of November explaining whilst I was carrying my 6 month old baby one of the straps on the carrier had snapped. We sent them photos to see if there was any advice on fixing it or if we can take it somewhere to get fixed. We had an email back saying we will be getting a new carrier. It’s been 2 months since this email and I left it a month before I chased as it was Christmas period. We’ve been speaking to Chris Saures who has over promised every time we chase that it was been sent out that week. We are now in February still no carrier still having to borrow carriers from friends. I won’t buy a new one considering I spent so much on the original carrier. Won’t be buying from them again.

Worst ever company. Customer service is non existent and extremely difficult to contact. After the brakes on my buggy went faulty after only 5 months they’ve refused to repair or replace it. They are not interested in helping any UK customer at all. Would never buy anything from this brand again.

Customer service doesn't exist, call the phone #, they just take a voicemail, then you get an email to call the same phone #Then when you email back your question, you don't get a good answer, if you ask them to call so you can ask them the question (all stemming because an installation instruction manual wasn't included in the box) you just get additional email without the answer you need.The car seat seems to be great, unfortunately I spent more time chasing customer service trying to get information from them on making sure I installed it correctly, than to actually install it.

Ordered a new car seat never received it claim to be a delay won't be able to receive it by September worse service ever trying to chase my money back from the company seems to take forever do not purchase from this company shop else where

We made order November 30 today is December 7th nothing from them !Customer service is missing nobody’s answer the phone !Super bad !