Dillard's Tracking Order Status

Third time shopping with Dillard’s 1st order kirk Geiger heels and purse , 2nd order- Kirk Geiger leather thigh high boots, 3rd order 2 pair of Kirk Geiger platform heels an I must say everything I ordered from dillards was in excellent condition I dent have a problem with any of my items This is a real review an I purchase everything with my own money I will continue to order from this company .

Recently we visited family in TX. Found myself looking at items in Dillards. Found some items I liked and received assistance from a sales associate to have items shipped to my home. Excellent service and items arrived within a week.

I ordered gifts for a bridal shower and when I opened the box what was supposed to be gift wrapping was everything jammed into a too small box causing the "giftbox" to break and be misshapen with the contents coming out. I called customer service requesting they send a larger box that was not broken. I was told "there is no way to send out a gift box"! What? Seriously? Very unapologetic, unconcerned about the quality they are sending out and dismissive. Poor customer service to say the least. They had no desire to rectify this issue.

I received a dress that was damaged and I was able to return it to the Lubbock Tx store without issue and full refund. I did call the customer service in Hurst Tx store because they should have never sent a dress that was split out on both sides. They too were apologetic and assured me they would speak to the person that packaged it.

My godmother and godfather came into Dillard's to buy a dress for my nephew baptism. While there they experienced great customer experience with a lady name De De she helped them to dressing room and then proceed to find my godmother a beautiful dress but she didn't stop there she even went down stairs and found her a nice pair of shoes and bought them back upstairs so she could try on with dress they both loved them but to top it off she help her down to first floor while my godfather got car and walked her out and asst her into car with seatbelts on both of them. I have never experienced such tremendous customer service at Dillard's. I will always shop there our whole family we was over excited with her and the store will you please let her know we love her and my family can't wait to meet her. Dillard's keep hiring people like here with her kindness we no longer going to Macy's were Dillard's for life! Thanks again their both 87 and my godmother walks with cane due to her bad hip so it's very hard for her to get around without help. Bobbi Grisham