DigitalRev Tracking Order Status

I must admit, I am surprised by the low average score of the reviews here. I ordered a new Canon 5D mk IV camera and a Sigma 35mm lens last Thursday and I received them this morning, really well packaged and excellent communication throughout. I've used DigitalRev many times over the years and I have never had any issues. I will definitely buy from them again.

On Saturday I ordered a Canon RF 15-35mm F2.8L lens at £1,100 less than the UK retailers were offering it at, and it arrived today (Wednesday) by UPS. Brand new, fits the camera, works, no issues at all. Since 2011 I have ordered various items from DigitalRev and felt it was worth going back due to the often substantial difference in price from the UK retailers. I have only once had a problem (back in 2015) when an item failed to be delivered due to a complication at Customs, but I was refunded without problems. I have to admit I hesitated before ordering from them this time due to several bad reviews below. I feared that perhaps they had changed or gone downhill, and it's still a large chunk or money to part with, even if it is a sizeable saving. So, I made sure I paid with a credit card rather than debit card (more consumer protection), and I videoed the opening of the wrapped package when it arrived (to help if there were any disputes with used or broken items). However, I genuinely have had no problems and am delighted with the price, and the speed of delivery. Reading all the recent negative views on this site, I thought I should at least balance this with my own experience. I am not denying anyone else's, but my experience has been a good one and I will most likely use them yet again when I next need a camera or lens.

Ordered a Canon R5 on Tuesday afternoon, it's now sitting here on my desk first thing Friday morning. I will definitely use these guys again, No hesitation in recommending this company. Excellent and trust worthy company. Unbeatable price. Amazingly fast delivery.

Ordering and delivery is generally very good. Prices are very competitive and I have ordered quite a few items from this company. However, delivery is delayed, which I suspect is a UPS problem rather than Digital Rev which is why this is not a 5 star review. Digital Rev did respond to this review and investigated. It is clear the delay was caused by UPS and "flight scheduling" problems which seem to be affecting a lot of deliveries around the world, not just from Hong Kong. I would order again from Digital Rev.

I ordered the Sony Alpha A1, the order was confirmed and the money was taken. Then a day or so later, my order was cancelled, the money returned and the price of the product put up by £700+ Nice way to honor an order.