Design Toscano Tracking Order Status

wonderful excellent choice I made very much satisfied

1st of 6 Pieces Does Not Disappoint Doves of Peace

I was excited to receive my fountain until I opened the box. You unpack it all only to find that the quality is pitifully poor. Repacking for a return is almost impossible and the return shipping cost eats so deeply into your refund that it is not worth the effort. i highly recommend that you take your business elsewhere. Do not be deceived by the pretty pictures.

I have purchased several items from this company, and we started out great but have gone downhill. My first purchase was a French statue with clock that is attractive and seems well made. I then bought a French style barrel side table, which I like but recently found had a damage on the drawer front. The company offered me a $75 credit, which I accepted as there was no other option offered. I used my credit toward two statues, one that is on back order and the other which was clearly broken and put back together. They agreed to issue a refund. Today I saw a refund for $33 appear, but the price of the statue was $65. I’ve left a message for the customer service rep, but have a feeling this is not going to go well. Given this experience and the reviews I’m seeing, I think my relationship with Design Toscano will be a brief one.

So disappointed....the quality goes down with every purchase. Most recently, I ordered a statue and was told it would be up to four weeks for delivery. Fine, I could wait that long. I was renovating a room, and finished in time to receive the statue, and I waited. And waited. After a couple of weeks beyond the "due date" I wrote to the company. No answer. Finally, a couple of weeks later I heard back"Oh, sorry, it will be up to eight [additional!] weeks." Not acceptable. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. I've been ordering from them for 10 years, and it's very sad to see how low the quality has sunk...