Desert Essence Tracking Order Status

So I'll try to keep this short. On August 4th I e-mailed them & they never got back to me. I e-mailed them again, then to their other e-mail on Country Life & again no response. I called 3 times & left messages because no one picked up. I would get one phone call, then one response to my e-mail, they wouldn't answer properly, I would respond back & again they wouldn't respond. Oh, and they also expected ME to repeat my questions when all they had to do was search my e-mail address & look them up for themselves, but I guess they expect their customers to be their secretary now. That happened twice. I then tried to get them on facebook & that took a couple of days, but I finally got someone who responded. Also NO apology for what was going on. I had to call her on it before she apologized. I then had to go back & forth with them for no reason at all. It should have taken 1-2 PMs for her to get me someone. Then finally they got the same person I had before via e-mail, who I didn't want, to call me again. Her name is Melissa and she's terrible. She never even apologized or addressed all the HORRIFIC customer service issues with e-mails & phone calls. They are just ignoring everything. Then I got a call while talking to her & I asked her to call me back. She never did. She responded back to my e-mail & refused to ship me the blemish sicks that I was promised by Barbara. I wrote back & she ignored my e-mail again & then on Facebook they ignored me as well. I have been a customer of desert essence since at least 1990 and this is how terrible they are now. I've wasted months just trying to get 2 questions answered & then the blemish sticks. I have never had such terrible customer service from them before although I rarely contact them. I asked simple questions about the ingredients in their products & I got belligerent a response from Melissa & then they ignored me. I lost tons of money because their blemish sitcks started evaporating the liquid inside so the next thing I knew, the blemish sicks were empty. Each stick costs anywhere between $7-9 each & I've lost around 5-7 over the last few years. That's why I was told I would get them replaced, but I was overseas at the time & Barbara even made a note about it & of course, Melissa refused to look & didn't even care.